封面
版权页
内容简介
前言
Chapter 1 日常交际 Daily Communication
1.1 问候 Greetings
1.2 欢迎 Welcome
1.3 介绍 Introduction
1.4 感谢 Expressing Thanks
1.5 赞美 Compliments
1.6 致歉 Apologies
1.7 告别 Farewells
Chapter 2 餐饮服务 Restaurant Service
2.1 预订餐位 Reserving a Table
2.2 准备点餐 Ordering Meals
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2.3 上菜服务 Serving Meals
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2.4 结账打包 Paying & Packing
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2.5 处理投诉 Dealing with Complaints
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Chapter 3 酒店接待 Hotel Reception
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3.1 电话预订 Reservation Calls
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3.2 登记入住 Checking in
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3.3 客房服务 Chamber Service
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3.4 办理退房 Checking out
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Chapter 4 雪场漫游 Services in Ski Resorts
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4.1 指示方向 Giving Directions
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4.2 标识说明 Public Signs
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4.3 提供帮助 Offering Helps
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4.4 游客服务 Visitor Services
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4.5 安全提示 Safety Warnings
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4.6 紧急处理 Handling Emergencies
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Chapter 5 雪具租售 Equipment Rentals & Sales
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5.1 雪具租赁 Equipment Rentals
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5.2 购物接待 Sales Services
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5.3 砍价问答 Bargaining
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5.4 购买付款 Payments
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5.5 售后服务 After-sales Services
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5.6 滑雪装备 Ski Equipments
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Chapter 6 双板滑雪指导 Ski Instructing
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6.1 初阶指导 Instructing Beginner Skiers
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6.2 中阶指导 Instructing Intermediate Skiers
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6.3 高阶指导 Instructing Advanced Skiers
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Chapter 7 单板滑雪指导 Snowboard Instructing
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7.1 初阶指导 Instructing Beginner Snowboarders
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7.2 中阶指导 Instructing Intermediate Snowboarders
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7.3 高阶指导 Instructing Advanced Snowboarders
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Chapter 8 服务冬奥 Volunteering for Winter Olympics
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8.1 志愿服务 Volunteer Services
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8.2 冬奥项目 Winter Olympic Events
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8.3 雪场设施 Facilities in Ski Resorts
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附录 Appendix
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参考文献 References
更新时间:2020-11-11 19:30:30